Privacy Policy

This Privacy Policy (“Policy”) outlines the privacy practices for Health Host (“Health Host”, “we”, “our”, or “us”). This Policy applies to all Health Host services and any associated platforms or tools (collectively referred to as the “Health Host Service”). Use of the Health Host Service is governed by our Terms of Service.

Our Policy Aims to Inform You of the Following:

• What personally identifiable information is collected from you through our website, how it is used, and with whom it may be shared.
• Your choices regarding the use of your data.
• The security procedures in place to protect your information.
• How you can correct inaccuracies in your information.

Information Collection

We collect your personal data in the following ways:

1. When you sign up for a Health Host Service – We collect information like your name, email address, and phone number.
2. When you make a payment – We collect payment and billing details via secure payment processors.
3. When you request support – You may submit contact information, issue summaries, and supporting files.
4. When you engage with our website – This includes content you provide through feedback, surveys, promotions, or other interactive tools.

Information Use

We use your information for the following purposes:

1. To verify account ownership for support and account changes.
2. To communicate service-related updates.
3. To process payments securely and detect fraudulent activity.
4. To contact you for marketing, research, promotions, and surveys—only as permitted by you.

Information Sharing

We are the sole owners of the data we collect. We do not sell or rent your personal data. Information is only shared with third parties when necessary to fulfill your request or operate our services.

Disclosure to Law Enforcement

We may disclose information to law enforcement without further consent when required to do so by law. We will fully cooperate with legal authorities.

Your Rights and Control Over Data

In line with the General Data Protection Regulation (GDPR), you have rights including:

• Right of Access – To request and view your personal data.
• Right to Rectification – To update or correct inaccurate data.
• Right to Erasure – To request deletion of your data.
• Right to Restrict – To pause processing of your data.
• Right to Object – To object to processing for personal or marketing reasons.
• Right to Data Portability – To request your data in electronic format.
• Right not to be Subject to Automated Decisions – To opt out of fully automated profiling or decisions.

You may update your preferences or data anytime through your Health Host Account Settings or by contacting us at privacy@healthhost.ca.

Data Retention and Deletion

We retain your personal data only as long as needed to deliver the Health Host Service and for business or legal compliance reasons. We may retain certain data to:

• Resolve disputes or outstanding account issues.
• Comply with tax, legal, or audit requirements.
• Prevent fraud or maintain system integrity.

Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review the privacy policies of any external sites you visit.

Security

We take security seriously. When sensitive information (e.g., credit card data) is submitted, it is encrypted during transmission. This can be verified by checking for “https” in the browser URL or a lock icon.

Offline, access to your data is limited to staff who need it for their role. Our servers are maintained in secure environments.

Cookies

Our website uses cookies to enhance your experience. Cookies help remember your login, tailor content, and track site usage. Cookies do not contain personally identifiable information.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page. We encourage you to review it regularly.

Contact Us

If you have questions or concerns about this Policy, please contact us at privacy@healthhost.ca.