Legal Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of Health Host’s services. By using our services, you ("Client", "you", or "your") agree to be bound by this Agreement.

1. Services Provided

Health Host offers secure cloud infrastructure services including shared hosting, dedicated servers, AI-ready compute environments, and support services for healthcare applications such as EMRs, patient portals, and AI models.

2. Data Residency and Compliance

Health Host is a Canadian-owned company. All client data is hosted in Canadian data centers to ensure compliance with:

• PIPEDA (Personal Information Protection and Electronic Documents Act)
• HIPAA (Health Insurance Portability and Accountability Act, for U.S.-related compliance when applicable)

We do not transfer or store your data outside of Canada without your express written consent.

3. Client Responsibilities

You agree to:

• Use the services in accordance with all applicable laws and regulations
• Maintain appropriate safeguards to protect your end users' data
• Avoid uploading, storing, or transmitting any illegal or harmful content

You are solely responsible for the data and applications you host on our platform.

4. Support and Uptime

We offer 24/7 technical support via email and chat. While we strive for 99.9% uptime, we do not guarantee uninterrupted access due to maintenance, outages, or factors beyond our control.

5. Data Backup and Retention

Health Host provides regular system-level backups. However, you are responsible for maintaining application-level and compliance-specific backups. We recommend routine offsite backups for critical data.

6. Privacy and Security

We implement industry-standard security measures including encryption, access controls, monitoring, and firewalls. All staff handling sensitive data are trained in privacy best practices and undergo regular compliance reviews.

7. Fees and Payment

Service fees are outlined in your Service Agreement or invoice. All fees are due in advance unless otherwise stated. Late payments may result in suspension or termination of services.

8. Termination

Either party may terminate this Agreement with 30 days’ written notice. Health Host may suspend or terminate services immediately in cases of abuse, non-payment, or violation of this Agreement.

Upon termination, you must export all data before your account is deactivated. Data may be deleted 30 days after termination.

9. Limitation of Liability

Health Host is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for services during the 3 months preceding the claim.

10. Amendments

We reserve the right to update these Terms and Conditions with 30 days' notice. Continued use of services after notice constitutes acceptance of the revised terms.

11. Governing Law

This Agreement is governed by the federal laws of Canada.

12. Contact

If you have any questions or concerns regarding these Terms, please contact:

HealthHost Web Services Corp.